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Formal Complaints

 

TG4 Complaints Process

Feedback

TG4 welcomes feedback from the audience.
We welcome feedback relating to our programming and share this with TG4 editorial team as valuable insight into the views of our audience.
If you wish to avail of this feedback process, please follow this link:


or contact us at eolas@tg4.ie
 
 
Formal Complaints Process

There is a very clear distinction between a formal statutory complaints process and sharing your views or programme feedback to TG4.
Under the Online Safety and Media Regulation Act 2022 (Sections 47 and 48 as amended ) all broadcasters and providers of on-demand media services are obliged to put in place a practice for dealing with complaints.
 
TG4’s Code of practice for handling complaints can be accessed here: TG4 Complaint Handling
 
Any person who wishes to make a formal complaint about a broadcast or a programme on an on-demand media service is required to comply with certain conditions to facilitate the broadcaster/provider in processing the complaint.
All complaints must be made within 30 days after the date of broadcast. All complaints in relation to programmes on an on-demand media service must be made within 30 days of the date the programme ceased to be available on the on-demand media service ( i.e. the TG4 Player). TG4 has 20 working days to respond to complaints.
 
If you wish to make a formal complaint about a broadcast please complete the following complaints form:
 


 
Or send an e-mail to gearan@tg4.ie
 
The e-mail should include:

  • Name | Address | Contact Details
  • Programme Title | Date & Time of Broadcast
  • Details and cause of your complaint
  • Which provision of the Act or which Rule/Principle specified in the Broadcasting Code has been breached in your opinion.

If the complaint relates to a Programme on the TG4 Player, the email must also specify the date the Programme was viewed.
 

Members of the public may contact Coimisiún na Meán if they are not satisfied with the response TG4 has made to their complaint.

Complainants have fourteen days after receipt of a response from TG4 to contact Coimisiún na Meán.

A referral to Coimisiún na Meán can be made as follows –

  • Via email: usersupport@cnam.ie
  • Via Post:

    Coimisiún na Meán
    1 Shelbourne Buildings
    Shelbourne Road
    Dublin 4
    D04 NP20
    Ireland

  • Further queries concerning complaint referrals may also be directed to the user support centre’s telephone contact: (01) 963 7755.
  • Further information concerning Coimisiún na Meán’s role in broadcast regulation can be found on our website: https://www.cnam.ie/broadcasting/.

 
 

TG4 Complaint Handling