Complaints About Access Services

This document will be used to capture information about subtitling issues on television programmes. It has been designed to try and capture as much information as possible about the problem which should give the broadcaster and platform provider a better chance of resolving the issue.

This is a pilot programme which has been developed by the BAI, broadcasters and platform providers. The programme will be developed over time based on feedback from all stakeholders.

We will require some personal information to allow the broadcaster contact the viewer for further information. In line with GDPR requirements, this information will only be used for this complaint and will be deleted afterwards.

This document asks you to provide information about yourself, the programme you watched and how you watched it. You can only complain about a programme broadcast on a channel listed in the Access Rules. These channels are:

RTÉ One, RTÉ Two, RTÉ One + One, RTÉjr, RTÉ News Now

Virgin Media One ,Virgin Media Two, Virgin Media Three

TG4

Eir Sport

Oireachtas TV

Cork Community Television

Dublin Community Television

You cannot complain about programmes on BBC, ITV etc.

Trevor Ó Clochartaigh is the TG4 named Access Liaison Officer. You can contact him with any Access related queries at access@tg4.ie